Free shipping on orders over $40

Privacy Policy

1 Introduction

At Supper Supply Pty Ltd (Supper Supply or we), we are committed to the privacy and security of any personally identifiable information provided to us by our customers. Personally identifiable information is any information that can be linked to a specific individual (e.g. name, phone numbers, email).
This privacy policy explains how we handle and protect your personally identifiable information. We do this in accordance with the Privacy Act 1988 (Cth) (Act).

We reserve the right to modify or amend this policy at any time and for any reason. Any material changes to this privacy policy will be posted prior to their implementation. Questions regarding this policy should be submitted via email to

2 What information do we collect?

2.1 Customer
If you are an individual customer, then we may collect your:
(a) name;
(b) contact details such as street and/or postal address and relevant telephone numbers;
(c) date of birth;
(d) account number and other account information;
(e) user name, password, PIN, and answers to security questions;
(f) other information you provide to us directly, such as information collected for identification purposes.
We will collect and record any other information you provide to us while using our services.
To the extent permitted by law, we may collect additional personal information where such information is necessary for one or more of our functions and activities, such as:
(g) financial information and transaction details;
(h) information about your identity including residency, citizenship, and identification documentation for the purpose of complying with regulatory requirements;
(i) details of goods and services provided to you; and
(j) other information that you provide to us in connection with the Supper Supply website or products.

2.2 Other suppliers
If you are an individual supplier or an individual associated with a supplier of other services or goods to us, we may record your:
(a) name;
(b) provider number if any;
(c) email address;
(d) mobile number;
(e) current and/or recent work history;
(f) formal qualifications if any.
If you do not provide us with personal information we request or require, we may not be able to provide certain (or any) goods or services to you nor allow you to take part in the provision of such goods or services.


3 How do we collect your personal information?

3.1 Cookies
We may collect personal information from you whenever you input such information into the website.
We also collect cookies from your computer which enable us to tell when you use the website and also to help customise your website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies.

3.2 Directly from you
We collect your personal information directly from you unless it is unreasonable or impracticable to do so.
Our methods of collection may include:
(a) directly from you;
(b) collecting data you have written or entered into our website, data collection, client or other information forms;
(c) making a record of data disclosed by you during the course of your communications with us or others we engaged to communicate with you.

3.3 From third parties
We may also collect personal information from third parties including:
(a) information provided on your behalf with your consent;
(b) from any person who has referred you to us or to whom you are referred.

4 Why do we collect and how do we use your personal information?

4.1 Primary purposes
We use your personally identifiable information for the primary purposes of providing our goods to you and communicating with you in relation to our goods.
More specifically, these purposes may include:
(a) to provide access to our website;
(b) administrative and billing purposes;
(c) compliance with legal obligations.

4.2 Secondary purposes
We may use your personally identifiable information for secondary purposes including:
(a) training;
(b) improvement of all or any part of our services;
(c) data research and analysis;
(d) direct marketing communications with you;
(e) provision to contractors for any of the purposes referred to at (a) to (d) above;
(f) for the purposed of obtaining legal advice or exercising or protecting our legal rights and/or those of our staff and/or contractors.

5 With whom do we share your information?
Other than as set out above, we do not disclose information to anyone, as well as any of our staff and contractors who need that information in order to provide or facilitate the provision of our goods to you.
We may be required by law to disclose information you provide us with for the purposes of obtaining products or services, in which case we only disclose information to the extent we are required to disclose it and only to those to whom we are required to disclose it, or if necessary to our legal advisors for the purposes of obtaining legal advice. We may also disclose information about someone whose activities could cause harm to others (for example, fraud).
Other than in the circumstances outlined above or as otherwise specifically permitted under the Act, the information you supply to us remains stored confidentially on our secure servers and is not shared with third parties.

6 How can you find out more details about what information is being held?
If at any time you want to inquire about any of the personally identifiable information that we store, request any data to be deleted or to request any amendment or correction to that information, please contact:

7 Accessing and correcting your personal information
Under the Act, you have the right to ask for access to personal information that we hold about you, and ask that we correct that personal information.
You can ask for access or correction by contacting us and we must respond within 30 days. If you ask, we must give you access to your personal information, and take reasonable steps to correct it if we consider it is incorrect, unless there is a law that allows or requires us not to.
We will ask you to verify your identity before we give you access to your information or correct it, and we will try to make the process as simple as possible. If we refuse to give you access to, or correct, your personal information, we must notify you in writing setting out the reasons.
If we make a correction and we have disclosed the incorrect information to others, you can ask us to tell them about the correction. We must do so unless there is a valid reason not to.
If we refuse to correct your personal information, you can ask us to associate with it (for example, attach or link) a statement that you believe the information is incorrect and why.
We will not impose a fee upon you for making a request for access to your information. However, we may impose a charge upon you to recover any reasonable cost we incur in preparing, releasing and giving access to the requested personal information.

8 How to make a complaint
If you wish to complain to us about how we have handled your personal information you should complain in writing. If you need help lodging a complaint, you can contact us.
If we receive a complaint from you about how we have handled your personal information we will determine what (if any) action we should take to resolve the complaint.
We will tell you promptly that we have received your complaint and then respond to the complaint within 30 days.
If you are not satisfied with our response you can contact the Office of the Australian Information Commissioner.

9 Overseas transfer
Your personal information may will not be transferred to any overseas locations. All information data we collect from you is collected and stored in Australia.

10 How do we protect your information?
To ensure the confidentiality of your personally identifiable information, we use industry standard security technology and procedures.
Information stored in our computer database is protected by firewalls and password access are limited to designated personnel.
When your personal information is no longer necessary for the purpose it was provided, we will take steps to destroy or de-identify the information.
We will retain your information for any specified period under an Australian law or court/tribunal order.

Whether it’s premium dining at a 5 star restaurant, a Friday night parma at the pub with friends, or a weeknight spag bol with the family, meals unite us. They should be treasured. Never taken for granted. In many ways, they are the lifeblood of humanity. A reason to see each other, to laugh, to socialise. But most importantly -  an opportunity to eat delicious food.

Just as meals should be treasured, so should the core ingredients that go into those meals. Using quality ingredients can be the difference between an average meal and a great one.

For too long, the heart of the kitchen has been neglected in our supermarket aisles. The foods that make our world go round - olive oil, for example - have been taken for granted.

Our products will always share three things: they are of the highest quality, they look great, and they are easy to use. That should be the minimum expectation for the foods you use every single day. 

Most of the essentials you buy at the supermarket are bland in both taste and in look. But not ours.

Don’t tuck our olive oil away in the pantry during dinner parties - squeeze away and then proudly display it on the kitchen bench. Enjoy the meal that follows, because exquisite taste is guaranteed.

We’ll deliver to your door, at the times you want, so you’ll never run out. 

It’s time to bring meals to life by celebrating the essentials.

- Dani & Billy